Terms & Conditions

Crowdrush provides a software platform and related technology services that allow event organizers, promoters, venues, and other business customers (“Clients”) to create, manage, promote, and sell access to events.

Crowdrush is not the organizer, promoter, venue, operator, sponsor, or host of any event unless expressly stated otherwise in writing. Crowdrush does not control and is not responsible for the creation, management, operation, cancellation, postponement, staffing, safety, legality, quality, advertising, fulfillment, or execution of any event listed by a Client.

Each Client is solely responsible for:

• its events and event operations;

• event descriptions, pricing, disclosures, and policies;

• customer service related to the event;

• refunds, cancellations, postponements, exchanges, and credits;

• compliance with all applicable laws, rules, regulations, and venue requirements;

• obtaining all licenses, permits, consents, and insurance required for its events; and

• all taxes, fees, assessments, and governmental charges arising from its business or event activity.

Crowdrush merely provides the platform through which Clients may offer and manage event listings, registrations, and ticket sales.

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Client Responsibility for Payments, Disputes, and Chargebacks

Each Client is solely responsible for all payment-related issues arising from its events and transactions conducted through the Services, including but not limited to:

• payment disputes;

• chargebacks;

• retrievals;

• refund claims;

• consumer complaints;

• fraud claims;

• card network assessments;

• processor penalties; and

• any losses arising from disputed or reversed transactions.

Crowdrush is not responsible for and shall have no liability for chargebacks, payment disputes, fraud losses, refund demands, or similar claims arising from a Client’s event, business practices, disclosures, cancellation decisions, customer interactions, or failure to deliver the event as advertised.

Crowdrush may, but is not obligated to, assist in transmitting information related to a dispute. Any such assistance does not create responsibility or liability on the part of Crowdrush.

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Taxes

Each Client is solely responsible for determining, collecting, reporting, and remitting all applicable federal, state, local, and other taxes, duties, levies, or governmental charges associated with:

• ticket sales;

• registrations;

• service offerings;

• merchandise;

• add-ons;

• fees charged by the Client; and

• the Client’s business operations and events.

Crowdrush does not provide tax advice and is not responsible for a Client’s tax treatment, tax filings, tax collection obligations, or tax remittance obligations, unless Crowdrush expressly agrees otherwise in writing for a specific service.

If any taxing authority asserts that amounts are due in connection with a Client’s activities, the Client shall be solely responsible for those amounts, including any related penalties, interest, costs, or expenses.

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Refunds, Cancellations, and Event Claims

Unless expressly stated otherwise in writing, the Client is solely responsible for establishing and honoring its refund, cancellation, postponement, exchange, and event-credit policies.

Crowdrush is not responsible for:

• whether an event occurs;

• whether an event is canceled, postponed, or materially changed;

• whether a refund is owed;

• whether a customer disputes a transaction; or

• whether a Client fulfills its obligations to attendees.

Any dispute concerning event delivery, event quality, cancellation, postponement, admission, seating, scheduling, lineup changes, venue changes, or refund eligibility is solely between the Client and the purchaser, except to the limited extent Crowdrush is required by law to act otherwise.

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No Responsibility for Client Conduct or Legal Compliance

Crowdrush is not responsible for any Client’s acts, omissions, representations, warranties, policies, promotions, pricing, event content, or compliance with applicable law.

Each Client is solely responsible for ensuring that its use of the Services and its event-related activities comply with all applicable laws and regulations, including those relating to:

• consumer protection;

• advertising;

• ticket sales;

• taxes;

• privacy;

• accessibility;

• permits and licensing;

• labor and employment;

• alcohol sales;

• safety; and

• venue or local event requirements.

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Indemnification by Client

If you have a separate Client-facing agreement, this should be in that agreement too. But if you want it in your website terms, you can add:

To the fullest extent permitted by law, each Client agrees to defend, indemnify, and hold harmless Crowdrush and its affiliates, service providers, licensors, and related parties from and against any claims, disputes, chargebacks, reversals, refunds, losses, liabilities, damages, judgments, settlements, penalties, taxes, interest, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• the Client’s events;

• the Client’s business operations;

• ticket sales or registrations offered by the Client;

• the Client’s failure to deliver or properly conduct an event;

• cancellations, postponements, refunds, or exchanges;

• chargebacks, payment disputes, or fraud claims;

• taxes or governmental assessments related to the Client’s activities; or

• the Client’s violation of law, policy, or these Terms.

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Limitation of Crowdrush’s Role

Crowdrush acts solely as a provider of technology tools and related platform services. Crowdrush does not assume responsibility for the underlying transaction between a Client and an attendee, purchaser, registrant, or venue.

To the maximum extent permitted by law, Crowdrush shall not be liable for any claim arising from:

• a Client’s event;

• a Client’s failure to perform;

• a refund dispute;

• a chargeback or payment reversal;

• a tax obligation;

• a regulatory issue;

• a venue dispute; or

• any disagreement between a Client and its customers, attendees, vendors, or partners.