Privacy Policy

Effective Date: [April 6th, 2026]
Last Updated: [[April 6th, 2026]

Crowdrush and its affiliates (“Crowdrush,” “we,” “us,” or “our”) respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Crowdrush platform, including our websites, checkout pages, hosted ticketing pages, mobile applications, event operations tools, ticket scanning tools, customer support channels, and any related products or services that link to this Privacy Policy (collectively, the “Services”).

Crowdrush provides ticketing, event commerce, and related technology services to event organizers, venues, promoters, and other business customers (“Organizers”). In some cases, Crowdrush provides the Services directly to consumers. In other cases, Crowdrush provides the Services on behalf of an Organizer. Because of this, your relationship may be with both Crowdrush and the relevant Organizer.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

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1. Scope

This Privacy Policy applies to personal information collected through the Services, including when you:

• browse our websites or hosted event pages;

• create an account;

• buy, receive, transfer, or use tickets;

• register for an event, waitlist, promotion, or presale;

• communicate with us or an Organizer through the Services;

• use a mobile ticket, digital wallet ticket, barcode, QR code, or event credential;

• scan tickets or use event staff tools; or

• otherwise interact with Crowdrush in connection with the Services.

This Privacy Policy does not apply to third-party websites, apps, or services that are not controlled by Crowdrush, even if they are linked from our Services.

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2. Who Controls Your Information

Depending on how you interact with the Services, Crowdrush and/or the applicable Organizer may control your personal information.

• Crowdrush as service provider / processor. When Crowdrush provides technology services to an Organizer, we may process personal information on the Organizer’s behalf and under its instructions.

• Crowdrush as independent business. Crowdrush may also use personal information for its own business purposes, such as platform administration, fraud prevention, analytics, customer support, security, legal compliance, and improving the Services.

• Organizers as independent businesses. Organizers may separately collect, use, and disclose personal information in accordance with their own privacy practices. We encourage you to review the privacy policy of the Organizer for the event you are attending.

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3. Information We Collect

We may collect the following categories of personal information.

A. Information you provide directly

• Full name

• Email address

• Phone number

• Mailing address

• Account login credentials

• Billing information

• Order and purchase details

• Ticket holder / attendee information

• Company or organization name

• Customer service communications

• Survey responses, reviews, or other content you submit

• Information you provide when entering promotions, contests, or waitlists

B. Ticketing and event information

• Event selections

• Ticket type, quantity, section, row, or seat information

• Order number

• Barcode, QR code, ticket ID, credential ID, or pass information

• Check-in, entry, scan, transfer, refund, exchange, and attendance history

• Special accommodations or accessibility requests that you choose to provide

C. Payment and transaction information

When you make a purchase, payment information may be collected and processed by Crowdrush and/or our payment processors. Depending on the payment flow, we may collect information such as:

• payment method type;

• billing name and billing address;

• transaction amount, date, and status; and

• limited payment details needed to support the transaction.

Crowdrush does not store full payment card numbers unless specifically stated by the applicable checkout flow and permitted by law and our payment processing arrangements.

D. Information collected automatically

When you use the Services, we and our service providers may automatically collect:

• IP address

• Device identifiers

• Browser type

• Operating system

• Language settings

• Referring URLs

• Pages viewed

• Clickstream data

• Timestamps

• Approximate geolocation derived from IP address

• App and device event logs

• Cookie, pixel, SDK, and similar tracking data

E. Information from third parties

We may receive personal information from:

• Organizers and venues

• Payment processors

• Marketing partners

• Social media platforms

• Identity verification, fraud prevention, and security providers

• Customer support providers

• Data analytics providers

• Advertising and attribution providers

• Other users who transfer or assign tickets to you

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4. How We Use Personal Information

We may use personal information for the following purposes:

• to provide, operate, maintain, and improve the Services;

• to create and manage accounts;

• to process ticket purchases, payments, refunds, exchanges, and transfers;

• to deliver tickets, confirmations, receipts, reminders, and event communications;

• to support venue entry, ticket scanning, access control, and event operations;

• to provide customer service and respond to inquiries;

• to personalize content and user experiences;

• to send service-related messages, updates, and administrative notices;

• to send promotional emails, SMS, or other marketing communications where permitted by law;

• to detect, investigate, prevent, and address fraud, chargebacks, abuse, security incidents, and other harmful or illegal activity;

• to debug, audit, analyze, and improve system performance;

• to enforce our agreements, policies, and terms;

• to comply with legal obligations, court orders, law enforcement requests, and regulatory requirements; and

• to protect the rights, safety, and property of Crowdrush, Organizers, venues, users, and the public.

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5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

A. Organizers, venues, and event partners

We may share personal information with the Organizer, venue, promoter, sponsor, or other event-related partner associated with a ticket purchase, registration, or attendance record. This may include contact information, ticket/order details, attendance status, scan history, and customer support history related to the event.

B. Service providers and contractors

We may share personal information with vendors and service providers that perform services for us, including providers of:

• payment processing;

• cloud hosting and infrastructure;

• data storage;

• email and SMS delivery;

• analytics;

• attribution and performance measurement;

• advertising technology;

• fraud prevention;

• identity verification;

• customer support;

• event operations; and

• software development and maintenance.

These providers may only use personal information as necessary to perform services for us or as otherwise permitted by law.

C. Business transfers

We may disclose personal information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other corporate transaction.

D. Legal compliance and protection

We may disclose personal information when we believe disclosure is necessary to:

• comply with applicable law or legal process;

• respond to lawful requests from public authorities;

• protect our rights, privacy, safety, or property;

• protect against fraud or security threats; or

• investigate violations of our terms or policies.

E. With your direction or consent

We may share personal information when you direct us to do so or otherwise consent.

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6. Cookies, Pixels, Analytics, and Advertising

We and our partners may use cookies, pixels, SDKs, local storage, and similar technologies to operate the Services and collect information about your activity over time and across devices.

We use these technologies for purposes such as:

• keeping you logged in;

• remembering preferences;

• measuring traffic and engagement;

• understanding campaign performance;

• attributing conversions;

• detecting fraud and bots;

• improving site performance; and

• delivering or measuring advertising.

You can control certain cookies through your browser settings and, where available, our cookie controls. Blocking some technologies may affect functionality.

Crowdrush does not sell personal information for money. However, we may use advertising and analytics tools that could be considered “sharing” under certain privacy laws if they involve cross-context behavioral advertising.

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7. Email, SMS, and Marketing Choices

You may receive transactional messages from us, such as order confirmations, event reminders, receipts, changes to event details, or customer support responses.

Where permitted by law, we or an Organizer may also send you promotional messages. You can opt out of marketing emails by using the unsubscribe link in the email. For SMS, you may opt out by replying STOP where applicable. Even if you opt out of marketing communications, we may still send non-promotional service messages related to your account, transactions, or events.

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8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Services;

• maintain business and financial records;

• complete transactions;

• enforce agreements;

• resolve disputes;

• prevent fraud;

• comply with legal obligations; and

• establish, exercise, or defend legal claims.

Retention periods may vary depending on the type of information, the nature of the relationship, the relevant event, and legal or operational requirements.

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9. Security

We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any suspected unauthorized use of your account.

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10. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

• request access to personal information;

• request correction of inaccurate personal information;

• request deletion of personal information;

• request a copy of certain personal information in a portable format;

• opt out of certain targeted advertising, sale, or sharing activities;

• limit certain uses of sensitive personal information where required by law; and

• appeal a denial of a privacy rights request, where required by law.

To submit a privacy rights request, contact us at:

Email: [privacy@crowdrush.com]
Mail: [Crowdrush mailing address]
Webform: [link, if available]

We may need to verify your identity before processing a request. You may also designate an authorized agent where permitted by law.

We will not discriminate against you for exercising privacy rights available under applicable law.

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11. Supplemental U.S. State Privacy Notice

This section applies only to residents of states whose laws provide additional privacy rights.

Categories of personal information collected

In the last 12 months, we may have collected the following categories of personal information, depending on how you use the Services:

• identifiers;

• contact information;

• commercial information;

• payment and transaction information;

• internet or other electronic network activity information;

• approximate geolocation information;

• account credentials;

• communications and support records;

• event attendance and ticket usage information; and

• in limited cases, sensitive personal information where permitted by law and necessary for service delivery.

Sources

We collect personal information:

• directly from you;

• automatically from your devices and browsers;

• from Organizers, venues, and partners;

• from payment processors and service providers; and

• from third parties involved in fraud prevention, analytics, attribution, and support.

Purposes

We collect and use personal information for the business and commercial purposes described in this Privacy Policy, including service delivery, transaction processing, event operations, analytics, security, fraud prevention, support, marketing, and legal compliance.

Disclosure

We may disclose the categories of personal information listed above to:

• Organizers, venues, and event partners;

• service providers and contractors;

• payment processors;

• analytics and marketing providers;

• security and fraud prevention providers; and

• legal or transaction counterparties as described above.

Sale / sharing statement

Insert the statement that matches your actual practices:

Version A: Crowdrush does not sell personal information for monetary consideration. We may share certain identifiers, device data, and internet activity information with advertising or analytics partners in ways that may be considered “sharing” for cross-context behavioral advertising under some laws.

Version B: Crowdrush does not sell or share personal information.

Sensitive personal information

Crowdrush only uses sensitive personal information, if collected, for limited and permitted purposes such as fraud prevention, accessibility support, transaction security, or other purposes allowed by law.

Exercising rights

Residents with applicable rights may submit requests using the contact methods listed above. Where required by law, Crowdrush will also provide a way to appeal a decision regarding a privacy request.

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12. Organizer Pages and White-Label Services

Crowdrush may host event pages, checkout flows, presale forms, waitlists, and customer support tools on behalf of Organizers under the Organizer’s branding or domain. In those cases:

• Crowdrush may process personal information on behalf of the Organizer;

• the Organizer may independently decide how your information is used for event management, customer service, or marketing; and

• the Organizer’s privacy policy may also apply.

If you have questions about how a specific Organizer uses your data, you should review that Organizer’s privacy policy or contact the Organizer directly.

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13. Children’s Privacy

The Services are not directed to children under 13, and Crowdrush does not knowingly collect personal information directly from children under 13 without the consent required by applicable law. If we learn that we have collected personal information from a child under 13 in a manner inconsistent with applicable law, we will take appropriate steps to delete that information.

If you believe a child has provided us with personal information inappropriately, please contact us at [privacy@crowdrush.com].

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14. Third-Party Links and Services

The Services may contain links to third-party websites, apps, payment pages, social media services, or other services not operated by Crowdrush. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” or “Last Updated” at the top of this page. If changes are material, we may provide additional notice as required by law.

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16. Contact Us

If you have questions or requests regarding this Privacy Policy or our privacy practices, contact us at:
Email: [info@crowdrush.com]